Please confirm that the mobile phone and camera is connected with a router,and then restart the router and camera,try again.

There is a reset hole at the bottom of the camera,use a toothpick or similiar objects inserted into the reset hole,restore the default password.

Check the camera is under normal operation,move the mobile before and after.

Format TF card on the computer first,and then insert the TF card into the camera,if the blue light is not bright,TF card has a problem,please replace the TF card.

Check whether the router open DHCP.

A web camera is connected to a PC, normally through USB, and uses the PC to make video available to other viewers. It will not work without a PC that is locally connected to the camera. A network camera combines the functionality of a high-end Web camera, the PC and network interface into one network-ready product. It provides web server, FTP (File Transfer Protocol) and email functionalities, an...

Latency ( a measure of the time delay experienced by a system) depends on several factors, both on network environment and used applications. Basically, the system takes a long time to process the data.Test the camera on a standalone network with a PC, running only the browser to view the camera. If you still have latency issues, please raise an online helpdesk ticket with a copy of the server re...

In low light situation, the noise in the image will increase. Noise is created by the gain setting, which enhances the input on the sensor digitally, in order to get enough signal. Due to the increased noise level, the image will contain more data and require more bandwidth. To improve the image, install lighting in the desired areas. Read more on improving images.

The camera will increase the exposure time when there is limited light, in order to catch more fotons on the sensor. This will improve image quality in poor light conditions but it may also increase motion blur and lower the total frame rate since a longer time is required to expose each frame.

The focus on the PTZ needs to be adjusted. It is set before shipping but may need to be adjusted before the installation is completed. Please follow the instructions on How to adjust the PTZ focus.

In general, the camera is switching to black&white in low light conditions to preserve the image quality as much as possible (less noise, etc.) at the expense of color. To completely turn off automatic switching to the black & white in low light, from firmware.

Yes, it is possible to connect several cameras to one serial port. Products with one IP address and 4 video channels have only one serial port and it is possible to connect the serial cabling in a star or in a chain. Products with one IP address to one video channel can use the first serial port on the blade or individual serial ports. Using the Qidun rack as star or chain is the only option.For ...

There are two points to check:It is vital that the serial cables are connected correctly. Please see the PTZ download page for your encoder at Network Video Support for connection examples. Each camera as a unique address (camera ID) which must be the same both on the camera and the video encoder.

Go to Setup Event Configuration Event Type.Select your Event or add a new triggered event.Choose for the Respond to trigger settings these:Select Friday as the daySet start time to e.g. 18:00. Define a "duration" of 60 hours, In this case the event is configured from Friday, 18:00 (6:00 PM) until Monday morning 6:00 (6:00 am).Note that no other weekdays should be checked. The maximum duration th...

This is useful when you want to monitor an area that is more vertical than horizontal in shape. This includes staircases, hallways, aisles, roads, runways, tunnels, and many other applications.

Does the camera connect using a network cable?Check status of LED's. Move camera closer to router/access point. Check Wireless settings in the cameras web interface. Are other nearby wireless networks operating on the same channel?If so, change the channel in the routers configuration.

No, the camera lens is fixed in place during production and it is not exchangeable.

The driver for your analog dome camera must be configured in the video encoder. Qidun has drivers for different analog PTZ and PTZ Dome cameras. Please check the PTZ driver list available on the support page for each video encoder.

This is normal behaviour. What you hear is the mechanics of the camera lens adjusting the focus when using the Remote focus & zoom.

Power supply information including part numbers can be found in the products User's Manual.

The latest firmware is available at the support page.On the Firmware page you can also download release notes and upgrade information.

Technical Services can check the serial number for your camera and advise you. Partners can use the Serial number tracker tool (restricted).

If possible, we will troubleshoot and have a fully functioning product without returning the product . In the event we cannot get the unit to function as expected, each party pays for the shipment from them.*In regions where shipping costs are hight (ie remote Islands, restricted areas etc), we recommend that the customer uses the sales channel for product returns, i.e. customers should go to the...

There is no possibility to find the password. If the password is lost, the product needs to be reset by restoring the factory default settings and re-configured. Instructions on how to perform a factory default can be found in the Installation Guide/User's Manual for your product. You will find the user documentation on the Support page for your respective product:

Devices on a LAN are not automatically visible from the Internet. A LAN is often connected to the Internet using a router and typically only the external IP address of that router can be seen from outside. In order to address devices on the LAN from the Internet, the router can be customized with rules that specify how the network camera on the LAN can be reached. This technique is called port f...

Most of cameras* have built-in event handling that will upload images to a server based on scheduled or triggered events. You may also use an external recording application, Camera Station One supports recording for one camera/video encoder channel and is free of charge. The software will also allow you to view and manage a large number of cameras (export video as .asf file possible as well). If ...

The recommended tool for assigning an IP address to one or a few cameras is the User`s Mannual.For larger installations, the Camera Management should be considered. This application is a powerful installation and management tool that can automatically find and set IP addresses, show connection status, configure and manage firmware upgrades of multiple devices.

Instructions on how to restore the factory default settings can be found in your product's User Manual. You will find the user documentation on the Support page for your respective product.

To enable PTZ to work for an analog camera the driver for the camera must be loaded and the installation must be completed. Please see the User’s Manual .

Network cameras can be classified into indoor use only and both indoor and outdoor use. Outdoor network cameras often have an auto iris lens to regulate the amount of light the image sensor is exposed to. An outdoor camera will also require an external, protective housing unless the camera design already incorporates a protective enclosure. Housings are also available for indoor cameras that requ...

Digital network video surveillance systems provide a host of benefits and advanced functionalities that cannot be provided by analog video surveillance systems. The advantages include remote accessibility, high image quality, event management and intelligent video capabilities, easy integration possibilities and better scalability, flexibility and cost-effectiveness.

A network camera, often also called an IP camera, can be described as a camera and computer combined in one unit. The main components of a network camera include a lens, an image sensor, one or several processors, and memory. The processors are used for image processing, compression, video analysis and networking functionalities. The memory is used for storing the network camera’s firmware (compu...

The network, the server and storage components are all standard IT equipment. The ability to use common off-the-shelf equipment is one of the main benefits of network video.

Power is connected and the Power LED is on.The product is connected to the network.The product has the latest firmware version.Try restoring the factory default settings.